Job Information
National General Insurance Company Auto Underwriting Customer Service Representative I, II Or SR in Uniondale, New York
**This is a primarily phone based, customer service/administrative role supporting the underwriting department. The hours for this role are 10:30am - 7:00pm Eastern Standard Time
This is a hybrid role with training in our Uniondale, NY office; then reporting once a week to the office.**
JOB SUMMARY
The RMBC Underwriting Associate II makes individual Risk Management decisions across multiple lines of insurance appropriately considering product, pricing and risk management levers within the established production requirements and company standards. This role provides exceptional service through answering agency inquiries leveraging real-time digital transactions on the status of policy, risk eligibility and underwriting policies and procedures.
KEY RESPONSIBILITIES
Responds to all inquiries promptly and professionally in real-time via chat and other digital technologies
Provides exceptional customer service and accurate risk decision-making
Follows up on complex questions quickly and thoroughly
Participates in and embodies a continuous improvement and collaborative remote team environment
Compares processes to standards, offers analysis and tactical planning
Reviews underwriting decisions to identify root-cause problem-solving opportunities
Works with leadership to provide in-person and remote training based on the needs of the team
SUPERVISORY RESPONSIBILITIES
This job does not have supervisory duties.
EDUCATION AND EXPERIENCE
0-2 years experience (Preferred)
In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
CERTIFICATIONS, LICENSES, REGISTRATIONS
No Certification, License or Registration is required for the job.
FUNCTIONAL SKILLS
Knowledge of Individual Risk Management policy for multiple lines, products and regions
Ability to prioritize and plan multiple tasks
Strong organizational skills and attention to detail
Ability to make analytical, data-driven decisions
Broad knowledge of the fundamental principles of insurance and risk management
Familiarity with the center s risk management operating systems, digital technologies, and tools used to evaluate and process policies and respond to inquiries
Strong written and oral communication and persuasion skills demonstrating logical thinking and empathy in difficult underwriting decisions
Able to transfer process and risk management knowledge to others
Ability to perform activities of moderate complexity with limited supervision
Ability to thrive in a changing and dynamic environment
#LI-BB1
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $41,600 - $45,300 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!