Facilities Management Solutions Architect

Job ID

152486

Posted

02-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Remote - US - Remote - US - United States of America

About us:

Get ready for an exciting career with CBRE!

CBRE is the global leader in commercial real estate services. We have been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years and one of Fortune’s "Most Admired Companies" in the sector for four years running!

Through our values of respect, integrity, service, and excellence, we steadfastly focus on crafting successful outcomes for our clients, employees, and shareholders.

We offer a competitive compensation package with benefits Medical, Dental, Vision, 401(k), Disability, Paid holidays and Vacation.

What you'll do:

Build and Sell a Winnable, Operable, and Global EFM Solutions

• Manage all aspects of the EFM solution creation as part of a CBRE Enterprise pursuit including hard services, soft services, smart FM, sustainability, asset optimization, and workplace experience, globally.

• Project manage the solutioning process across all six EFM product solutions to ensure solutions are fully coordinated, without duplication of benefits and costs, outlined efficiently, etc. Govern and delegate the solutioning efforts to all parties within the EFM solutioning team.

• Validate the competitiveness, pricing, applicability, integration, and operability of the entire EFM solution and the part EFM product solutions including hard services, third party procurement, workplace experience, smart FM, sustainability, and asset optimization.

• Present, sell, and defend the solution to the client. Lead the development of client messaging with sales, solutions directors, and solutions excellence leaders to ensure messaging representing in client presentation and write-ups convey the solution in a highly driven and operable approach.

• Support pricing and approach to clients in formal presentations. Demonstrate the value of CBRE’s coordinated EFM structure across all 5-6 components of EFM products.

• When assigned as the FM solution architect as the lead, organize, lead, and aggregate the global solutioning effort across all regions by working with each of the regional FM solutions architects and product solutioning teams.

• Present the EFM solution in an EFM Solution Review to sales, account and sector leadership and convince internal partners as to why the solution is winnable and operable. Lead the Solution Review process by working with the leaders and sales leaders throughout the process for feedback, validation, and work shopping.

• Describe the the EFM solution, whether the solution meets the client's needs and ask, the winnability of the solution against CBRE’s competitors, the commercial structure of the pursuit and the EFM part of the solution. Describe to internal team members how the EFM solution will win.

• Update and communicate the progress of the EFM solution development to internal partners, leadership, and sales and solutions team members. Find potential risks, challenges, and needs from the EFM solutioning team.

• Supply an EFM solution package to the operations and transitions team that explains the solution thoroughly and allows the account team to launch, run, and use the solution that has been crafted.

• Build the hard services and workplace staffing model outlining the technicians, facility coordinators, facility management, and workplace experience staffing models.

• Mentor proposed account team on solution elements and solution rollout approach.

• Set up EFM Solution Strategy Session post RFP kick-off with EFM solutioning team, sales, and solutions.

• Review of entire account team org structure to determine competitiveness, duplication, overlap of costs, etc.

• Review of EFM commercials/staffing costs/salaries/investments to determine competitiveness, duplication, overlap of costs, etc. This occurs post pricing submission but prior to pricing committee.

• Coordination and validation of all country solutions teams (BTO’s and Ops teams) and solutions to bring each country solution together in to a packaged regional solution.

• Liaison and collaboration with the Sector Solutions Directors to ensure that the regional solution is presented in a timely manner as part of the overall bid process.

Key Success Metrics

• 65% Win Rate for pursuits worked on throughout the year

• 100% Inclusion rate of any EFM product into pursuits worked on throughout the year.

Key Deliverables

• Definition of results for each pursuit with a timeline associate to each one.

• Pricing and Staffing for the entire EFM package – hard services, soft services, smart FM, sustainability, asset optimization, and workplace experience services.

• EFM Solution Summary presented in the Prototype Solution Review and the Final Solution Review.

• EFM RFP Response write-up across all EFM products and services (hard services, soft services, smart FM, sustainability, asset optimization, and workplace experience services)

• EFM RFP Presentation Content across all EFM products and services (hard services, soft services, smart FM, sustainability, asset optimization, and workplace experience services)

• EFM Transition Package encompassing All EFM Products and Services.

• Touchpoint with the solutions leaders at least twice per week, half hour call with updates.

• Solution Strategy Session with Solutions Directors

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of proven experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and exciting performance and retention is helpful.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and balance problems.

• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Expert interpersonal skills and a sophisticated inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $170,000 annually and the maximum salary for the position is $240,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

• The application window is anticipated to close on April 7, 2024 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)