The Sherwin-Williams Stores' Group Delivery Team strives to achieve a disciplined and systematic approach to executing projects in a timely, effective, and efficient manner. These projects include critical technical features, defect fixes, marketing projects, all the way up to build-out of large-scale enterprise retail technology initiatives. Strategy and Planning Seek opportunities continuously to increase customer satisfaction and deepen client relationships. Identify client organization's strengths and weaknesses and suggest areas of improvement to address and resolve business issues. Suggest areas for improvement in internal processes along with possible solutions. Acquisition and Deployment Gather, analyze, and document business and functional requirements from clients and business users. Analyze, document, and improve workflows, processes, and standards. Understand business process management and business requirements of the customers and translating them to specific software requirements. Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen, and interface designs. Act as an interface between business units, technology teams and support teams. Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management. Gather and provide technical guidance concerning business implications of application development projects. Manage client expectations effectively. Work with Quality Assurance to build and validate test cases against all requirements. Analyze application defects to determine if they fall within scope of project requirements. Participate in post-project analysis to reflect upon successes, failures, and lessons learned. Operational Management Provide training and documentation for supported applications. Utilize existing systems to track and manage requests and issues. Build application expertise through assignment on projects and enhancement requests. Incidental Functions Prepare and lead presentations as requested. Research or prototype new tools and/or technologies. Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork. Lead internal teams/task forces on initiatives as assigned. Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy. This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. This position has a hybrid work schedule with three days in the office and the option for working remotely two days. Formal Education & Certification Bachelor's Degree (or foreign equivalent) or in lieu of a degree, at least 12 years of experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business). Knowledge & Experience 2+ years IT and/or Business experience. 2+ years of business analyst experience. 2+ years working with internal clients and/or external agencies/partners. 2+ years of Order Management experience, IBM Sterling OMS preferred. Experience with retail technologies including point of sale, merchandise & inventory management preferred. Strong technical knowledge coupled with business intelligence and ability to understand customer's needs. Well versed in Microsoft Office applications. Understanding of various essential business functions of an organization. Ability to facilitate process mapping activities with small to medium size groups and working knowledge of mapping techniques. Understanding of Internet, Intranet, Extranet and client/server architectures. Fami