Job Information
DigiSay Community Manager in Cairo, Egypt
The Big Picture
DigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay's objective is to become one of the biggest digital media companies in the EMEA region using technology and targeting the global market and making sure it's a great place to work for.
Responsibilities
Set and implement social media campaigns for the assigned clients based on the approved strategy and general direction.
Develop a content marketing plan and editorial calendar for all social media platforms (Facebook – Instagram – Youtube – TikTok – Kwai – Snapchat – Youtube).
Provide engaging text, image and video content for social media accounts (Arabic/English Text and captions)
Respond to comments and customer queries in a timely manner (based on approved SLA with clients – Bilingual Ara/Eng)
Monitor and report on feedback and online reviews
Monitor social media content and analyze engagement from the online community using key performance indicators (KPIs) and analytics tools. Create shareable reports on a regular basis with the client.
Organize and participate in events to build community and boost brand awareness
Coordinate with Outreach, Events, PR and Communications teams to ensure brand consistency
Use social media management tools/apps and stay up to date with the latest features and technologies.
Build relationships with clients, potential clients and industry professionals.
Stay up-to-date with digital technology trends
Requirements:
3+ years experience in a communications or PR role
Ability to develop creative, engaging and original content in Arabic and English
Exceptional written and oral communication skills
Good customer service and interpersonal skills
Friendly and outgoing personality
Knowledge of search engine optimization (SEO) and web metrics
Proficient in word processing applications, spreadsheets, presentation software and social media management tools
Good judgment and problem-solving skills