Description

The Office Infrastructure Operations team, as part of the Infrastructure Operations organization, is responsible for the operation of Office network and print infrastructure across corporate spaces worldwide.

The successful candidate will drive initiatives to enhance the operational excellence, reliability, efficiency, security, and performance of our end-to-end network infrastructure, tackling challenges such as scaling infrastructure operation and optimizing performance for network infrastructure.

As a TIPM, you will:

• Drive engagement with cross-functional teams. Coordinate with partner teams and internal customers to evaluate IT/Network infrastructure (LAN, WAN, Wireless Infrastructure) support requests, define scope and intake mechanism, develop capacity plan so that the support process fits with the overall infrastructure improvement process at Amazon.

• Drive investigations into IT infrastructure operational issues and identify opportunities for further improvement, automation to eliminate future issues.

• Resolve ambiguities and align team plans to minimize technical risk and maximize odds of project success.

• Develop and review requirements for monitoring tools, operational support workflow improvement and ServiceNow adoptions within Infrastructure operation teams.

• Track and report the team's progress using metrics that capture impact and value; create roadmaps, and prioritize work based on impact.

About the team

The Corporate IT Infrastructure Operations team (IO) is focused on running Amazon’s corporate campus & building infrastructure worldwide. This includes everything from wired and wireless networking to the AV systems in our conference rooms. Where there’s technology at play in these buildings, our team is responsible for keeping it healthy and running as designed. We are passionate about the customer and making sure that Amazonians have the best possible experience while working from the office.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Seattle, WA, USA

Basic Qualifications

• 3+ years of technical infrastructure management experience

• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)

• Experience with varying scenarios of infrastructure builds

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

• Certifications or formal training on LAN, WAN, Wireless and server infrastructure

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $87,000/year in our lowest geographic market up to $197,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.